ContactEngine starts an outbound conversational dialogue to serve your students’ and applicants’ specific intent(s) (needs). Through natural language understanding (NLU), ContactEngine understands the student’s response to proactive outreach and takes the individual on a tailored journey to solve their specific issues and answer their questions. Proactive communication is delivered as part of a seamless and elegant conversation throughout the whole of the student, or applicant journey – with individual context as well as real-time knowledge of their account status provided by institution data feeds. In short, ContactEngine understands what students and prospective students want to know and creates a flawless proactive journey throughout the enrollment process and through to graduation.

Benefits
• Proactive engagements exceed 
a 96% containment rate, avoiding 
agent or email communication
• Conversational AI design 
proactively reaches out to a 
student resolving questions 
before they are asked
• Interactions are dynamic and 
personalized based on what we 
know about the student. This in 
turn translates to a more positive 
experience resulting in call 
reduction
• Resolutions can take the form of 
answering questions, triggering 
other automations, sending data 
back to institution applications, 
or creating a support ticket to 
update current systems with the 
most current data
• Institutions can evolve the 
experience design over time 
to adapt to user behaviors and 
trending topics
Use cases
Get ahead of standard 
transactions, like:
• Enrollment 
• Automated Interview Scheduling
• Approval or Denial 
• Financial aid
• Payment requests
• Events
• Alumni donations
Resolve service 
interruptions due to:
• Late payments
• Communication when 
documents are needed
• Counselor meeting requests
• College policy updates
• Impacts on the student 
population 
• Delay in application approval