ContactEngine understands what students, past, present and future, want to know and creates a flawless proactive journey from the enrolment process through to alumni communications.
Being proactive is critical to driving a successful student experience, and getting proactive student care right is more than sending a one-way notification (SMS, app notification, email, letter, etc.) asking the student to do something. At ContactEngine we see every communication as an opportunity to engage the student in a conversation that guides and supports them to the right outcome, for both the student and the institution.
ContactEngine enables institutions to engage entire demographics (e.g., enrolees, current students, alumni etc.) in digital text- and voice-based proactive conversations. However, unlike notifications, these conversations actively seek an in-channel response, then keep that student engaged in a personalised conversation until the objective of that conversation is fulfilled. With its configurable conversational journey design and ability to transact in-channel, ContactEngine keeps over 90% of proactive conversations fully automated without the need for a human agent to get involved. Every conversation is secure and fully auditable, making it simple for institutions to evidence their actions.
